We hope that you love your purchase from Empire Bridal, but if that is not the case please see our Returns & Replacements policy below:
(a) STANDARD ORDERS
In accordance with Consumer Affairs Victoria, Empire Bridal does not accept returns if you have;
(b) CUSTOM & PRE-ORDER ORDERS
Any custom OR pre-order purchases are final. These items are specifically made for you, in the size you have selected and are not typically in held in stock. Custom orders are any orders made in a custom colour, length, style and/or size (4 - 30). We are unable to cancel, exchange, or refund under any circumstances.
PLEASE NOTE: Pre-order dresses are made to our standard size charts, and may still require alterations when you receive it. We will often ask for your measurements during the ordering process, but this is only to ensure that you will fit into that standard size.
(c) SAMPLE OFFRACK & SALE GOWNS
SAMPLE & SALE gowns are sold as seen. SAMPLE & SALE gowns are classed as secondhand gowns, they are not new and have been used. They have been tried on in the boutique and/ or been on photo shoots and/ or used at events. All sales are final.
Items are sold as "SALE" items are sold subject to the defects (if any) appearing at the time of sale and no refund or exchange will be made for any garment arising as a result of those defects. All alterations and dry cleaning costs are not included on sale/ sample gowns.
IMPORTANT NOTES:
(a) POSTAGE AND FEES
Unless an item is confirmed to be faulty, we regret postage fees and rush fees cannot be refunded. Return postage costs are the customer’s responsibility.
(b) CANCELLATIONS
Our orders are automatically processed so we regret that we are unable to make any changes to your order after placement. Cancellations are not accepted. Please refer to our returns policy on our website.
(c) FAULTY/DAMAGED ITEMS
All our dresses are checked by our quality control team before they are dispatched. However, if your dress arrives damaged or faulty, please contact us immediately by emailing enquiries@empirebridal.com.au and we will resolve this for you promptly! Please be advised that we do not accept return drop offs and our online department is not open to the public. Online purchases cannot be refunded or exchanged in store.
Please be aware, we try to keep most of our styles in stock for immediate delivery, however some styles and in some instances, there will be a minimum delivery period as they will be made to order.
If the product you want is not available for immediate dispatch and you require the item urgently, please contact via email enquiries@empirebridal.com.au to ask about availability.
Delivery options are as follows:
In Stock – Available for immediate dispatch.
Custom Order – 12-16 week delivery time.
If the product you require is not in stock and you require the item before 12-16 weeks. Rush order is available for an additional fee and can take 6-9 weeks delivery. Please contact us via email enquiries@empirebridal.com.au, to place a Rush Order.
If the product you require needs to be custom ordered, because you would like a specific colour and size and it's not available for selection on our website. Please contact us via email, enquiries@empirebridal.com.au.
Australian Orders
Order Processing
Please allow 5-7 business days for orders to be processed.
For urgent order requests, it is advisable to email us prior to placing the order to confirm stock availability.
Public Holidays – Please allow 1 extra business day for your parcel to arrive in the event that a public holiday falls in your delivery window.
Confirmation and Tracking
We ship all our parcels via Australia Post. Once your order has been posted you will be notified via email with your tracking number and you can track your item using the code through the Australia Post site.
Visit this link to track your parcel
https://auspost.com.au/parcels-mail/track.html#/track
International Delivery
If you live outside of Australia and would like to purchase one of our products. Please email enquiries@empirebridal.com.au with your enquiry. We do not process International orders through our website at this time.