Returns, Refunds & Exchange Policy

We hope that you love your purchase from Empire Bridal, but if that is not the case please see our Returns & Replacements policy below:


In accordance with Consumer Affairs Victoria, Empire Bridal does not accept returns if you have;

  • changed your mind and no longer want the product
  • ordered the wrong product
  • found the product cheaper elsewhere
  • found a better product elsewhere
  • were aware of the relevant fault before buying the product - for example, if the fault was written on the product's tag, or for online purchases, indicated in any photos or descriptions of the item online
  • damaged the product by misusing it - for example, has been worn, ripped, torn, stained
  • used the product for a long time and the problem is as a result of usual wear and tear.



Any custom OR pre-order purchases are final.  These items are specifically made for you, in the size you have selected and are not typically in held in stock.  Custom orders are any orders made in a custom colour, length, style and/or size (4 - 30).  We are unable to cancel, exchange, or refund under any circumstances.

PLEASE NOTE: Pre-order dresses are made to our standard size charts, and may still require alterations when you receive it. We will often ask for your measurements during the ordering process, but this is only to ensure that you will fit into that standard size. 



SAMPLE & SALE gowns are sold as seen. SAMPLE & SALE gowns are classed as secondhand gowns, they are not new and have been used. They have been tried on in the boutique and/ or been on photo shoots and/ or used at events. All sales are final.

Items are sold as "SALE" items are sold subject to the defects (if any) appearing at the time of sale and no refund or exchange will be made for any garment arising as a result of those defects. All alterations and dry cleaning costs are not included on sale/ sample gowns.



Unless an item is confirmed to be faulty, we regret postage fees and rush fees cannot be refunded. Return postage costs are the customer’s responsibility.

Our orders are automatically processed so we regret that we are unable to make any changes to your order after placement. Cancellations are not accepted. Please refer to our returns policy on our website.

All our dresses are checked by our quality control team before they are dispatched. However, if your dress arrives damaged or faulty, please contact us immediately by emailing and we will resolve this for you promptly! Please be advised that we do not accept return drop offs and our online department is not open to the public. Online purchases cannot be refunded or exchanged in store.