Shipping Policy

Please be aware, we try to keep most of our styles in stock for immediate delivery, however some styles and in some instances, there will be a minimum delivery period as they will be made to order.

If the product you want is not available for immediate dispatch and you require the item urgently, please contact via email enquiries@empirebridal.com.au to ask about availability.

Delivery options are as follows:

In Stock – Available for immediate dispatch.

Custom Order – 12-16 week delivery time.

If the product you require is not in stock and you require the item before 12-16 weeks.  Rush order is available for an additional fee and can take 6-9 weeks delivery.  Please contact us via email enquiries@empirebridal.com.au, to place a Rush Order.

If the product you require needs to be custom ordered, because you would like a specific colour and size and it's not available for selection on our website.  Please contact us via email, enquiries@empirebridal.com.au.

 

Australian Orders

  • FREE Shipping in Australia for all orders over $100.00

For all orders under $100.00, the following shipping rate applies.

  • Flat Rate - $19.95 by Express Post

 

Order Processing

Orders placed prior to 2pm AEST on a business day are sent that same day.

Orders placed after 2pm AEST on a business day are sent the following business day.

Orders placed prior to 2pm Fridays will be dispatched the same day.

Orders placed after 2pm Fridays will be dispatched the following Monday.

Orders placed on weekends are sent the next business day.

 

Public Holidays – Please allow 1 extra business day for your parcel to arrive in the event that a public holiday falls in your delivery window.

**During Sale Periods Please Allow 1 Day Processing for All Orders.

 

Confirmation and Tracking

We ship all our parcels via Australia Post.  Once your order has been posted you will be notified via email with your tracking number and you can track your item using the code through the Australia Post site.

Visit this link to track your parcel

https://auspost.com.au/parcels-mail/track.html#/track

 

All our orders are Registered, Insured, Trackable and require a signature upon Delivery.

 

International Delivery

If you live outside of Australia and would like to purchase one of our products.  Please email enquiries@empirebridal.com.au with your enquiry.  We do not process International orders through our website at this time.